Gender : Unisex

Material : Wood

Style : Pastoral Style

Please visit our shipping policy page for more detailed information.

At Vinypod, your satisfaction is our top priority. We understand that sometimes a purchase may not meet your expectations, and we are committed to providing a clear and hassle-free return and refund process. Below is a detailed explanation of our policies to ensure your shopping experience is seamless and worry-free.

Return Policy

We are happy to accept returns under the following terms and conditions:

Eligibility for Returns

• Customers can initiate a return within 10 days from the date of receiving the item.
• Items must meet the following conditions to qualify for a return:
  • Be in their original condition: unused, unwashed, and undamaged.
  • Include all original packaging, tags, manuals, and accessories.
  • Have no signs of wear, stains, odors, or alterations.

Exclusions from Returns

• Custom or personalized products (e.g., engraved items) are not eligible for returns unless they arrive damaged or defective.
• Final Sale or Clearance Items are non-returnable.

Proof of Purchase

• All return requests must include a valid purchase receipt, order confirmation email, or proof of purchase.

Step-by-Step Return Procedure

To make your return process simple and convenient, please follow these steps:

1. Initiate a Return Request

   • Contact our Customer Service Team by:
     • Email: contact@vinypod.com
     • Contact Form: Available on our website.
   • Provide the following details:
     • Order number
     • Name and description of the item(s) you wish to return
     • Reason for the return (optional, but helps us improve!)

2. Receive Return Authorization

   • Our team will review your request and provide you with:
     • A Return Authorization Number (RAN)
     • Detailed instructions for preparing your return
     • The return shipping address

3. Package the Item

   • Use secure and protective packaging to prevent damage during transit.
   • Include the original invoice or proof of purchase and clearly label the package with the RAN.

4. Ship Your Return

   • Use a trackable shipping method to ensure the safe delivery of the package to the designated return address.
   • Keep your shipping receipt as proof until your return is processed.

Refund Policy

We process refunds quickly and transparently to ensure your convenience.

Refund Conditions

• Refunds are issued once the returned item(s) are received and inspected to confirm they meet the return criteria.
• The refund amount will include the value of the original merchandise but will not include the original shipping costs, unless the return is due to:
  • Incorrect items sent by us
  • Damaged or defective items received

Refund Processing Time

• Once the return is approved, refunds will be processed within 5–7 business days and credited back to the original payment method.
• A confirmation email will be sent once the refund has been successfully issued.

Damaged or Incorrect Items

• If your order arrives damaged, defective, or incorrect:
  • Notify us within 48 hours of receiving the order.
  • Provide photos of the damage or incorrect item(s) for faster resolution.
  • In such cases, we will cover the return shipping cost and offer either:
    • A full refund, including shipping fees
    • A replacement item at no additional cost

Important Notes

• Customer Responsibility for Return Shipping:
  Except in cases where the merchandise is damaged, defective, or incorrectly sent, customers are responsible for covering the return shipping costs.

• Inspection of Returns:
  All returned items are carefully inspected upon receipt. If the item does not meet the return requirements, it may be:

  • Refused and returned to the customer
  • Subject to a restocking fee (if applicable)

• Tracking and Proof of Return:
  Customers are encouraged to use a trackable shipping service and retain proof of return to avoid any disputes.

Frequently Asked Questions (FAQs)

Q: Can I return a gift item?
A: Yes, gift items

Q: How do I track my refund?
A: Once the return is approved, refunds will be processed within 5–7 business days and credited back to the original payment method.

Q: What happens if my return is delayed?
A: Contact our customer service for prompt assistance.

Contact Us

We are here to assist you with any questions or concerns. Feel free to reach out to us anytime:

• Email: contact@vinypod.com
• Support Hours: 24/7

Thank you for choosing Vinypod.